Privacy Policy

Swell Cleaning Services (“Swell,” “we,” “us,” or “our”) provides residential and commercial cleaning services in Georgia. This Privacy Policy explains what personal information we collect through our website, how we use it, who we share it with, and the choices you have.

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By using our website, you agree to the collection and use of information as described in this policy.

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Information We Collect

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Information you provide directly

When you request a quote, contact us, or create an account, we collect information such as your name, email address, phone number, service address, property details, and any other information you include in your message or booking.

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Payment information

When you pay for services online, your payment is processed by our third-party payment processor ([PAYMENT PROCESSOR, e.g., Stripe/Square]). We do not store your full credit or debit card number on our systems. Our processor handles your payment details under its own privacy policy.

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Information collected automatically

When you visit our website, we and our service providers automatically collect certain information using cookies and similar technologies, including your IP address, device and browser type, pages viewed, referring website, and how you interact with our site. We use Google Analytics 4 to understand how visitors use our website, and we use advertising cookies and pixels (such as those from Google and Meta) to measure and improve our marketing.

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How We Use Your Information

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We use the information we collect to:

• Provide quotes, schedule appointments, and deliver cleaning services

• Create and manage your account

• Process payments and send receipts, confirmations, and service reminders

• Respond to your questions and requests

• Understand how our website is used so we can improve it

• Market our services, including showing you relevant ads and measuring how well our advertising performs

• Protect against fraud and misuse, and comply with legal obligations

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Cookies and Tracking Technologies

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Our website uses the following categories of cookies and similar technologies:

• Essential cookies, which are required for the website to function (for example, keeping you logged in to your account)

• Analytics cookies (Google Analytics 4), which help us understand site traffic and usage

• Advertising cookies and pixels, which help us deliver and measure ads for our services on other platforms

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You can manage cookies in several ways:

• Adjust your browser settings to block or delete cookies

• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on

• Opt out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative

• Adjust your ad preferences directly with Google (Ad Settings) and Meta (in your account’s ad preferences)

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Blocking some cookies may affect how our website works.

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How We Share Information

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We do not sell your personal information for money. We share personal information only in these circumstances:

• Service providers. We share information with vendors who help us operate our business, such as our website host, scheduling software, payment processor, and email provider. These providers may use your information only to perform services for us.

• Analytics and advertising partners. As described above, Google and other advertising partners collect information through cookies and pixels on our site to provide analytics and advertising services.

• Legal reasons. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, or property of Swell, our customers, or others.

• Business transfers. If Swell is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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Data Retention

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We keep personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active. You may request deletion of your information as described below.

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Security

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We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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Your Choices

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• Marketing emails. You can unsubscribe from marketing emails at any time using the link in each email. We may still send you transactional messages such as booking confirmations.

• Access, correction, and deletion. You may contact us to request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We will honor reasonable requests unless we are required to keep the information by law.

• Cookies. See the cookie choices described above.

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Children’s Privacy

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Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

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Third-Party Links

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Our website may link to third-party sites (for example, review platforms or social media). This policy does not apply to those sites, and we encourage you to review their privacy policies.

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Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Material changes may also be communicated by email or a notice on our website.

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Contact Us

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If you have questions about this Privacy Policy or want to make a privacy request, contact us:

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Swell Cleaning Services
8735 DUNWOODY PLACE STE N
Atlanta, Georgia 30350

Email: tanner@swellcleaning.com

 

Phone: (678) 824-7227